Privacy policy
Last updated: September 25, 2025
XPHONES operates this store and website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). XPHONES is a store powered by Shopify, which allows us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:
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Contact information including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and bank account numbers, payment card details, bank account details, transaction details, payment method, payment confirmation, and other payment details.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
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Your communications with us including information you include when you contact customer service.
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Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including details about your interaction with the Services, such as how and when you access or interact with them.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.
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Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
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From our service providers including when they implement certain technologies and collect or process personal information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
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To provide, customize, and improve the Services. This includes processing your payments and orders, remembering your preferences, managing your account, shipping and returns, sending you account notifications, and creating a personalized shopping experience (such as product recommendations).
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Marketing and advertising. We may send you promotional communications via email, SMS, or postal mail, and display online ads for products or services on our Services or other websites, based on your previous purchases or activities.
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Security and fraud prevention. We use your information to authenticate your account, ensure secure payments, detect and investigate fraudulent or illegal activity, protect public safety, and secure our Services.
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Communication. We use your information to provide customer service, respond to your requests, and maintain our business relationship with you.
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Legal reasons. We use your personal information to comply with applicable law, respond to valid legal processes, or enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information under certain circumstances, including:
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With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
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With business and marketing partners to deliver marketing and advertising services. For example, Shopify supports personalized advertising across third-party services.
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When you instruct us, request, or consent to sharing information (e.g., social media widgets).
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With our affiliates or within our corporate group.
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As part of a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our policies, or protect rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Information you submit will be shared with Shopify and third parties that may be located outside your country of residence. Shopify may also use data from your interactions across different merchants and services. In these cases, Shopify is the controller of your personal information. For more details, see Shopify’s Consumer Privacy Policy.
Third-Party Websites and Links
The Services may include links to third-party websites or platforms. We are not responsible for their privacy, security, or content. Information you share publicly or semi-publicly (e.g., on social media) may also be visible to others.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from minors. Parents or guardians may contact us to request deletion if a child has provided personal information. We do not “sell” or “share” data of individuals under 16.
Security and Retention of Your Information
No security measures are perfect, and transmissions may not always be secure. We recommend avoiding insecure channels when sharing sensitive data.
The length of time we retain your personal information depends on factors such as providing the Services, managing your account, legal obligations, and dispute resolution.
Your Rights and Choices
Depending on your place of residence, you may have rights such as:
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Access to your personal information.
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Erasure of your personal information.
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Rectification of inaccurate data.
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Portability of your data.
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Managing communication preferences. You can unsubscribe from promotional emails at any time, though transactional emails may still be sent.
If you are in the UK or EEA, you may also have:
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The right to object to or restrict processing.
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The right to withdraw consent.
You may exercise these rights through the Services or by contacting us (see below).
Complaints
If you wish to file a complaint, you can contact us using the details below. Depending on your jurisdiction, you may also have the right to contact your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country of residence. For transfers outside the EEA or UK, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy at any time for operational, legal, or regulatory reasons. Updates will be posted on this site with the “Last Updated” date modified accordingly.
Contact
If you have questions about our privacy practices or wish to exercise your rights, please call us, email us at xphones.sav@gmail.com, or contact us at:
86 Quai de Jemmapes, Paris, 75010, FR
For data protection law purposes, we are the controller of your personal information.